Turn your organization into a digital enterprise. Enable new sales and customer service channels.
Becoming a digital enterprise is not as expensive and complex as many think. ProcessMate enables a customer portal for your customers. Customers will now easily submit their sales order requests and raise service questions through a modern web-portal. And it comes branded with your name, logo and web domain name!
Portal for Sales
Enable new sales channel through a branded customer portal. Configure products and order forms in a few minutes and you are ready to sell more.
Portal for Servicing
Let your customers raise service tickets and view the status of ongoing tickets.
Communicate to customer
Raise queries to your customers when additional information is required. They will receive notifications and will be able to follow up on your requests.
Automated notifications for customers and your staff
Let your customers and your staff be informed of any step of the process: from submitting order requests to each step through to the end.
Automatically trigger internal processes
Once customer places a request ProcessMate may initiate a workflow by back-office with all information provided by the customer.
Status of order at any time
Let customers follow up on their orders and view their statuses.
Customers manages orders and requests
The portal is focused on allowing end-customers submitting requests for products or services. Users may be suggested to fill in particular information specific to a request type. For example, for requesting a quotation for construction work, an end-customer may have to specify data specific to construction, as well as to upload a floor plan as a file.
Viewing all current requests and their progress
All requests will be tracked in the platform and end-customers may login later and see the progress of such requests, as well as the details provided earlier. They might also request cancellation of a previously posted request.
End customers may also choose to be notified of the progress or status change of their ongoing requests.