Order management (order-to-cash) process for telecommunication providers

Tracking orders in ProcessMate process management platform

ProcessMate is a cloud software managing processes through easy configuration that requires no IT skills and can be accomplished in a few minutes. The system requires no installation or hardware, it’s in cloud so you can have it set up in minutes.

Order Management (also called Order-to-cash) is a part of ordering process that is normally initiated after the order is captured by sales department and follows through Service Design, Service Activation and Testing. The goal of the process is to establish the service and initiate the billing for the service.

ProcessMate cloud platform is equipped with features allowing to track such processes and alleviate all the typical pain-points: it will manage and keep track record of all past and ongoing processes, allow users viewing their job queues, notify of delays, send daily and weekly “digest reports” and many others.

Track each step of workflow

ProcessMate enables tracking each step of the ordering processes. From accepting the order request through design, production and to invoicing, ProcessMate will help keep track and organize workload of your staff.

Customize for your business or for your clients

The process will follow a defined set of steps. Users may easily customize those steps based on the provided template or define a process from scratch. Similarly, data fields documented with the process, such as service details, customer location address, order number, may also be modified to capture specifics of your process.

Track customers in the systems too, “attach” workflows to individual customers

Users may track customers in the systems as well, and ProcessMate may relate processes to customers so users “attach” processes to customer records. Hence each customer will have the full history of all their orders, both current and past ones. This also can be combined with trouble-ticket and other processes so the full information on orders and service requests of customers is maintained in the platform.

Track delays

Task delays and time execution are tracked and reported on. Users will know about the tasks overdue, while managers will receive notifications and view summary in the management reports.

Attach documents and manage process data

Documents can be attached to processes if required. Full information may be documented in the easily customizable set of data fields, such as billing address, order number, technical service data and any other.

Digest reports and email notifications

Users get notified of progress via email instantaneously. In addition, daily and weekly “digest reports” include all necessary details on progress, delays and pending tasks.

Screenshot: Workflow for Telecom order management - process instance with data and tasks

Keeping all orders and tasks in order

ProcessMate enables users and managers to view all process information in a consolidated report with all pertinent information, attached documents and status.

Screenshot: list of workflows with data - ordering in telecoms

Tracking customers and other data

In addition to task management, ProcessMate will help keeping track of related data. For Ordering processes it may be such data fields as “Customer name”, “Billing address”, “Order items”, etc. Documents may also be attached to every workflow.

Screenshot: Customer list with related orders

Reports & Statistics

A number of reports are ready to use, offering a great insight on the general efficiency of operations of the company, as well as performance of individual employees

Screenshot: statistics of processes

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